Frequently Asked Questions

Are you Global?
We can assist our clients with shipments from any point in the world to any other point. For example, a client in Saudi Arabia, with a vendor in China and customers in Europe, could set up all distribution through Jedex.

Do you provide complete, door-to-door service, including cross-border customs clearance?
Jedex will arrange and monitor all transportation, door to door. We will also provide timely cross-border customs clearance, where required, to expedite the door-to-door process.

Do you work with our vendors to schedule and coordinate inbound shipments?
Jedex will initiate contact and work with all vendors in the supply chain to ensure smooth and timely product flow to the manufacturer, including complete information flow to assist in review and planning functions.

Can you provide after hours and weekends emergency service?
Our services are available to you on a 24/7/365 basis, anywhere you may require them.

Do you provide historical data on shipments and costs to assist in Supply Chain Process Management?
Jedex will provide all the shipment transaction and cost detail, in the format you specify.

What if we have a new vendor, trade show or customer in any offshore or domestic location?
If you have a trade show in any offshore or domestic location, Jedex will coordinate transporting all trade show materials to the show, handle all customs functions, store product if necessary, and bring the materials to your specified location at the end of the show. Costing can be provided, up front, to cover all functions.

What if we have a new customer in Timbuktu?
If you have a new customer in Timbuktu, Jedex will coordinate all shipments, regardless of the location, to satisfy your customer's demands. We will custom design programs according to your terms of sale with your customer.

How qualified is your staff?
Our management and operational staff is highly qualified, technically experienced and service oriented to take care of your day to day import and export cargo movements. Having international offices and Associates in important cities of the world, gives us a distinguished advantage to render sound, efficient and economic services.

What type of Fleet do you own?
Our fleet of vehicles consists of modern trucks, Flatbed and Built-in-Gen-Set trailers. We specialize in the transportation of Reefer Containers on our Built-In-Gen-Set trailers.

What is your Competitive Advantage?
We specialize in Export / Import and the transportation of Reefer containers on our GEN-SET MOUNTED TRAILERS. This facility is hardly available with any other transport company at the moment. All our Gen-Set equipment is new and working in immaculate condition.

Are the Goods that you transport insured?
In addition to the comprehensive insurance coverage of our vehicles, the goods loaded on our as well as non-owned hired trailers are also covered under Truck men’s Cargo Liability Insurance up to SR. 600,000/=